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Issue 30




This is Your Life: Real Brands for Real People

This article comes straight from the CIM Insights team, looking at the latest agendas in the marketing field. Consumers are increasingly sophisticated. In increasing numbers they are rejecting the artificial lifestyles and aspirations that brands communicate to them.

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Microsoft’s Big Move Towards Taking Google Head On!

July 1st 2004 saw the first steps in Microsoft’s bid to become the primary contender for Google’s place as leading search engine. A re-launched interface and the some bold moves in the reduction in ‘paid’ listings has stirred many suspicions and search pundits’ beliefs that MSN search is moving quickly toward taking on Google.

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What is a Brand?

In this article, Jonathan Gabay brings us insight into everyday occurrences that we may not even associate with branding. If we have even so much as reflected on any of these, we are well placed to understand what brands are really all about.

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The Online Value Proposition (OVP)

If organisations want to maximise usage of online channels, Dave Chaffey argues, a distinct and detailed online value proposition must be developed. This article guides you through creating an OVP for the target audiences.

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Energising Your Account – Inspiration worth Perspiration

We all know about success being 99% perspiration, but what about the 1% INSPIRATION that is worth sweating for?  Where does it come from?  Can it be provoked? Particularly in mature business-to-business markets, finding the creative spark to get the customer’s attention is a challenge for all of us.

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Is Customer Experience Management
the real CRM in financial services?


Many financial services companies are worried about why their CRM programme is not delivering what they think it should. Most invested millions of pounds in systems and processes to enable them to know when to contact customers, why, and through which channel. While most software solutions mostly do “what they say on the tin”, they do not deliver what consumers want.

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Making Life a Misery

This month Excalibur focuses on a great marketing revolution for the great British travelling public - low cost airlines - arguing against the green brigade’s standpoint that the no frills approach is polluting the environment.


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Brand Equity Drives Business Performance

Today’s consumers are brand savvy – they understand more than ever what a brand is and how marketers promote them. At the same time, business owners have increasingly come to recognise the value of brands and the need to build, maintain, invest in and protect brand assets.

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Burnt Out At 40?

Can marketing managers expend so much energy and enthusiasm early in their career that they are no longer worth employing once they’ve passed forty?  Some companies think so, according to Jonny Cainer, founding director of marketing recruitment specialists, Marketing Professionals UK. 

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Trade Mark Opposition – Protecting Your Brand

A brand is a valuable asses that needs to be protected. Even brands that are registered may still experience problems with conflicting trade marks from time to time. This article explains the new laws which can help you stop a potentially damaging mark from being registered.

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Cold Calling: Changes to the TPS

Under the Privacy and Electronic Communications (EC Directive) Regulations 2003, a business can opt out of receiving unsolicited telemarketing calls. Until recently, however, only certain types of corporate subscribers could register. Check out if your company are meeting the new laws.

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Marketing Joins the Gym

For years, marketing has avoided the corporate health kicks which have generally brought about operational efficiency improvements. But is it time for marketing to hit the gym in order to demonstrate its added value?

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Not Another Article about Marketing to the Over 50s

Dick Stroud of 20plus30 marketing takes an irreverent look at the facile way the grey market is discussed in the media, incorporating interviews with Richard Reed of Innocent, Alex Batchelor of Orange and brand guru Wally Olin.

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