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Issue 31




Online Branding

What makes a successful online brand? The answer is “it depends”. In this article, Dave Chaffey looks at some of the success factors, traditional definitions and models of online branding, to see whether traditional branding principles can be exploited online.

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Not another article about marketing to the over 50s

Dick Stroud of 20plus30 marketing takes an irreverent look at the facile way the grey market is discussed in the media. Incorporating interviews with Richard Reed of Innocent, Alex Batchelor of Orange and brand guru Wally Olin.


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I have a dream …

In the name of marketing, white teeth, sombre eye sockets and broken elbows, you cannot afford to miss Jonathan Gabay.

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Andy is back!…

Andy Owen has returned from his summer with the results of the competition he set in his last article. It seems he is not the only one out there picking up on the poor copywriting that appears in some of today’s marketing communications.

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Telephone Preference Service now available to businesses

AP Information Services Ltd has teamed up with the DMA to provide you with monthly advice on all you need to know for easy data management, helping you manage your direct marketing in the most effective manner according to current legislation.

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Does the advent of audio messaging mean the end
for the outbound telemarketing team?


Following recent moves to transfer inbound call centre activity abroad and the well-publicised impact of this on UK workers and customers, technology could be about to deliver a similar blow to outbound call centre operations..

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The Call Centre Exodus Begins

Terrorist threats, political uncertainty, increasing staff turnover rates and inferior infrastructures are forcing UK companies to reconsider their policy to off-shore call centre operations. As a result, it is creating a fundamental change in the way UK operations address the issue of off-shoring.

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Corporate Branding: a Strategic Process

Big brands count with investors and consumers. Pip Frankish, General Manager, Corporate Marketing & Communication, 3M UK & Ireland, looks at how building a corporate brand is a business process driven by the organisation’s leadership.


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