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Issue 42

The Long Arm of the Law: Marketers and Legislation

In an environment of increasing legislation, marketers have to be more knowledgeable about the law than ever before. CIM’s Insights Team ask marketers to question what they know, consider whether their legal compliance is all it should be – and think hard about the implications for the future.

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How much are you burning on Click Fraud?

In this review Dave Chaffey will look at the different types of click fraud, who the potential perpetrators are, and how to assess whether it is happening to you using different measures and software tools.

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The Key to Winning High Profile Business

If you are going to understand your contacts and help them to succeed you'll need information from them. To get it, you need to ask the right questions at the right time. In this article John Timperley highlights the seven vital questions that are the framework of any high value sales discussion.

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On Cloud Nine

How many of us go through life accepting that what once as children we dreamt was a possibility ends up little more than an unobtainable pipedream? Read on as Jonathan Gabay's talks about as we get older we stop taking risks…

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The Business Case for Web Accessibility

"Web accessibility" is about designing websites so that they may be customised to suit a users' sight, dexterity and Internet access device. We have considered a number of trends that suggest that business benefits may be of substance too.

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What happens when the law meddles with customer data?

Merlin Stone writes about the effect of inducing fear and lack of confidence in marketers caused by the general climate of concern about security and individual rights.

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